Support Plans
Always supported, never stuck.
After go-live, your Odoo system needs ongoing care. Updates, edge cases, new requirements — we handle them all under a predictable monthly retainer. No surprise invoices.
Basic
€299/month
Reliable cover for stable deployments. Bug fixes, minor updates, and a direct response line.
- — Bug diagnosis & resolution
- — Odoo minor version updates
- — Up to 5 support tickets/month
- — 48-hour response SLA
- — Monthly health check report
Most popular
Professional
€599/month
Priority support plus proactive consultation for growing businesses.
- — Everything in Basic
- — Priority queue — 24-hour SLA
- — Unlimited support tickets
- — 1 monthly strategy session (1h)
- — Minor customisation requests
- — Odoo upgrade planning
Enterprise
Custom
Dedicated SLA, dedicated account manager, and full coverage for complex deployments.
- — Everything in Professional
- — Dedicated account manager
- — Custom SLA (down to 4-hour)
- — Unlimited customisation scope
- — Proactive monitoring & alerts
- — On-site visits available
What's included
| Feature | Basic | Professional | Enterprise |
|---|---|---|---|
| Bug diagnosis & resolution | ✓ | ✓ | ✓ |
| Response time | 48h | 24h | Custom |
| Support tickets/month | 5 | Unlimited | Unlimited |
| Monthly strategy session | — | ✓ | ✓ |
| Minor customisation requests | — | ✓ | ✓ |
| Dedicated account manager | — | — | ✓ |
| Proactive monitoring | — | — | ✓ |
| On-site visits | — | — | ✓ |
Not sure which plan fits?
Let's talk through your situation and find the right level of cover.